Ocean State Libraries

Product Description: Business correspondence has an essential place in today's business, financial, and marketing worlds, and this heavily revised and updated book shows how to set up correct formats for business letters of many different kinds, including letters of inquiry, credit letters, collection letters, congratulatory letters, business announcements, invitations to business functions, and others. Wealth of new material in this edition covers...

Presents guidance and sample letters showing how to write effective letters of complaint to organizations, companies, service providers, and others; and create petitions, personal pleas, and thank-you notes. Also discusses the verbal approach and includes advice from legal experts.