Driving loyalty : turning every customer and employee into a raving fan for your brand
(Book)
Author
Published
New York : Crown Business, [2013].
Format
Book
Edition
First edition.
ISBN
9780385346948, 0385346948
Physical Desc
x, 257 pages : illustrations ; 25 cm
Status
East Providence (Weaver) - Adult Non-Fiction
658.834 Kaz
1 available
658.834 Kaz
1 available
Description
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More Details
Published
New York : Crown Business, [2013].
Edition
First edition.
Language
English
ISBN
9780385346948, 0385346948
Notes
General Note
Includes index.
Description
"In Driving Loyalty, you'll get an inside look at how Enterprise began operating three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans.
Description
Driving Loyalty provides a blueprint that businesses of all types can use to deliver exceptional customer service, create a high-performing work environment, build strong brands, instill loyalty, market effectively online and off, and, in turn, power overall performance."--,Book jacket flap.
Copies
| Location | Call Number | Status |
|---|---|---|
| East Providence (Weaver) - Adult Non-Fiction | 658.834 Kaz | On Shelf |
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Citations
APA Citation, 7th Edition (style guide)
Kazanjian, K. (2013). Driving loyalty: turning every customer and employee into a raving fan for your brand (First edition.). Crown Business.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Kazanjian, Kirk. 2013. Driving Loyalty: Turning Every Customer and Employee Into a Raving Fan for Your Brand. Crown Business.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Kazanjian, Kirk. Driving Loyalty: Turning Every Customer and Employee Into a Raving Fan for Your Brand Crown Business, 2013.
MLA Citation, 9th Edition (style guide)Kazanjian, Kirk. Driving Loyalty: Turning Every Customer and Employee Into a Raving Fan for Your Brand First edition., Crown Business, 2013.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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