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Author
Language
English
Description
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book...
Author
Language
English
Description
"Station Eleven meets The Martian in this brilliantly inventive novel about three astronauts training for the first-ever mission to Mars, an experience that will push the boundary between real and unreal, test their relationships, and leave each of them--and their families--changed forever In an age of space exploration, we search to find ourselves. In four years Prime Space will put the first humans on Mars. Helen Kane, Yoshi Tanaka, and Sergei Kuznetsov...
Author
Language
English
Description
"When Etienne Bernay, enfant terrible of French ballet, arrives. documenting his search for one special student who will receive a full scholarship to the Ballet de Paris Academie, three mothers, amidst backstabbing, jealousy, disappointment and triumph, reveal the sacrifices they've made for their children, for friendship and for art."--
Author
Publisher
W W Norton & Company
Pub. Date
[2014]
Language
English
Description
"We've all had great teachers who opened new worlds, maybe even changed our lives. What made them so great? Everyone agrees that a great teacher can have an enormous impact. Yet we still don't know what, precisely, makes a teacher great. Is it a matter of natural-born charisma? Or does exceptional teaching require something more? Building a Better Teacher introduces a new generation of educators exploring the intricate science underlying their art....
Author
Language
English
Formats
Description
The New York Times bestseller that “provides a close-up and often harrowing look at Fick’s service both in Iraq and Afghanistan” (U.S. News & World Report).
If the Marines are “the few, the proud,” Recon Marines are the fewest and the proudest. Nathaniel Fick’s career begins with a hellish summer at Quantico, after his junior year at Dartmouth. He leads a platoon...
If the Marines are “the few, the proud,” Recon Marines are the fewest and the proudest. Nathaniel Fick’s career begins with a hellish summer at Quantico, after his junior year at Dartmouth. He leads a platoon...
Author
Language
English
Formats
Description
Supported by state-of-the-art motion analysis research, "short game guru to the pros" James Sieckmann unveils his "finesse wedge" swing — a proven and pragmatic way to learn, practice, and perform with each wedge in the bag in every situation — and shows players that upgrading their short game is possible.
Since James Sieckmann first revealed his short-game methods two decades ago, he has amassed a cultlike following of more than seventy...
Since James Sieckmann first revealed his short-game methods two decades ago, he has amassed a cultlike following of more than seventy...
Author
Publisher
Harry K. Wong Publications
Language
English
Description
"This is the most requested book for what works in the classroom for teacher and student success. It s an education staple for preparing effective teachers at all grade levels, pre-K through college, in all content areas. With the release of the 5th edition, it s now bigger, better, and bolder. The book walks a teacher, either novice or veteran, through structuring and organizing a classroom for success that can be applied at any time of the year."...
Author
Series
Language
English
Description
"An informative, illustrated guide to food, cooking, and the culinary profession by a former White House chef. A chef must master countless techniques, memorize a mountain of information, and maintain a zenmaster's calm. This book illuminates the path to becoming a culinary professional by sharing important kitchen fundamentals and indispensable advice." --
Author
Publisher
Hudson Street Press
Pub. Date
2014.
Language
English
Description
Veteran journalist Mark McClusky brings readers behind the scenes with a new generation of athletes, coaches, and scientists whose accomplishments are changing our understanding of human physical achievement and completely redefining the limits of the human body.
Author
Publisher
ASTD Press
Pub. Date
[2011]
Language
English
Description
The foundational and go-to book for anyone who does training in the talent development field.
A must have for trainers... Telling Ain't Training is an essential book for all learning and development professionals. When the first edition of Telling Ain't Training was published in 2002, its practical, learner-focused approach quickly became a favorite with learning and development professionals, as well as schoolteachers, parents, professors, and anyone...
Author
Publisher
Harvard Business School Press
Pub. Date
1998.
Language
English
Description
In Leadership by Design, Vicere and Fulmer argue that executive development is undergoing a fundamental shift away from conventional methods that benefit only a few chosen successors toward a strategy that drives the flexibility, commitment, and competitiveness of the entire organization. With Leadership by Design, they explain strategic leadership development: what it is, how it evolves, and how it is being addressed through both traditional techniques...
Author
Language
English
Formats
Description
With a postscript describing SEAL efforts in Afghanistan, The Warrior Elite takes you into the toughest, longest, and most relentless military
training in the world.
What does it take to become a Navy SEAL? What makes talented, intelligent young men volunteer for physical punishment, cold water, and days without sleep? In The Warrior Elite, former Navy SEAL Dick Couch documents the process that transforms young men into warriors. SEAL training...
training in the world.
What does it take to become a Navy SEAL? What makes talented, intelligent young men volunteer for physical punishment, cold water, and days without sleep? In The Warrior Elite, former Navy SEAL Dick Couch documents the process that transforms young men into warriors. SEAL training...